Great classes! My 5 year old has really thrived here

Though the facility is nice and clean we were extremely disappointed in the owner’s attitude and lack of professionalism. The coach was very nice but the skills being taught did not seem as advanced as what we have experienced at other programs. We decided not to continue on as it clearly wasn’t the right fit for our family.

My daughters have been going to Performance Sports Gym for about 2 years now.They have also hosted 2 birthday parties for us - one in the big gym, one in the Butterfly gym. I highly recommend for birthday parties. It's nice that it is a private party, and cost is very reasonable considering. Both parties were fantastic, the kids had so much fun and the coaches were amazing.Both of my daughters have been also taking weekly classes. They look forward to their classes each week. It's been a great way for them to move their bodies and learn the basics of gymnastics.

Hoping this review will get the attention of the owner, Anna, who will not respond to our emails or phone messages. You owe us $205 that you charged our credit card for classes that we never officially signed up for or attended in February. This $205 includes a kidfit class that was on a waitlist and we couldn’t attend and 2 of the same preschool classes—I only have 1 preschool age child. Making someone enter a credit card to sign up for a trial is one thing but never scheduling the trial with the family then charging them like they’re in the class is not okay.I hope this is a mistake and an oversight because you’re busy teaching. I do plan to remove this review once we can get this settled but I can’t seem to reach you on phone or by email.I sent Anna this message on 1/24/24:Thank you, I am registering them this morning. We may need to give a 30 day notice at our current gym. Will someone be in touch once I submit registration? There is a spot in tumble for my oldest that she could do until there is an opening in Kidfit. Thank you for your help!Anna responded on 1/29 (I hadn’t heard back from her so I registered for a trial, thinking we could pick the day)“Hi Kathryn,I see you registered for a few things. It looks like you signed Lainey up for 2 different classes, and then Ivy'Kate for Tumbling? There is no need for Lainey to trial both classes, the instructors are the same and will make sure she is in the correct level. Do you prefer 4:30 or 6:30?All of your trials are active since none of those classes have waitlists, so your trials are this Wednesday. Is that ok? If you want to do trials and then postpone enrollment to allow for a 30 day notice at your current gym, that is ok, just be sure to let us know so we don't overcharge you.Thanks!Performance Gym”I did not respond because this email was in my junk mail. I then had a charge for $205 on our credit card (you had to give number to sign up for trial but no where did it state you’d be charged immediately— the trial is free). I reached out to question the charges which were for 3 classes— one for my older child and 2 of the same class for my younger.2/24/24 I wrote,“Hello!This email was in my junk folder. And as I was reconciling my checkbook I realized you all charged us for the month of February for / classes for my 5 year old and one class for my 7 year old. I’ll forward the receipt in a moment. We need a refund asap!We had to give a 30 day at our other gym so we have not been available for a trial. I’m upset/confused how we could have been charged $205 and we’ve not even been to the gym or had our trial class.I’m looking forward to getting this straightened out. We are still interested in class but this is not the best first impression. ??”No response from Performance so my husband called on 3/12, spoke to Debbie who said she would ask Anna about refund and I followed up with an email. Nothing, so I emailed on 3/14 again. Debbie responded on 3/15 saying she’d give this to Anna that day. Here we are on 4/6/24 and I do not have $205 and our family has never stepped foot in the gym. I’ve filed a claim with our bank but I sure wish Anna would reach out and make this situation right.

Signed my daughter up for kidfit classes and she was very excited to start! I was disappointed to find that my daughter didn’t receive any direction from the young girls running the class. They would frequently talk among themselves rather than pay attention to the kids in the class and provide them with any instruction. My daughter was not taught anything during any of her classes. After a few weeks we decided this was not what we were looking for and I withdrew her from the program.